ResMed AirTouch™ N20 Memory Foam Nasal Cushion CPAP Mask Complete System

Most Frequently Asked Questions

AirTouch™ N20

• Do I need to purchase any additional parts to interface the ResMed AirTouch N20 Nasal Mask with the AirMini device?

  To use the AirTouch N20 mask with the AirMini, the AirMini N20 Set-Up Pack is required or if you are currently using the AirMini with a different style mask then you will only need the AirTouch N20 Mask Connector. For any clarification please call a Lofta Product Champion at, 800-698-8000.

• How does the Lofta 60-Night Satisfaction Guarantee work?

  At Lofta, we know that choosing the perfect mask interface is an important decision and paramount to your therapy success. The reality is that sometimes finding the perfect mask can be a personal journey. That is why we created the Lofta 60-Night Satisfaction Guarantee. So, go ahead and purchase multiple mask styles to find the perfect fit — if you’re not 100% satisfied we will gladly accept your return for a Lofta store credit good towards any future purchase. Click here for full details on the Lofta 60-Night Satisfaction Guarantee, return, exchange and refund policies.

• How do I know which style mask will be best for me?

  The goal is to identify a mask interface that delivers optimal therapy outcomes, without sacrificing comfort. Lofta offers unmatched, comprehensive guidance in helping you choose the best mask interface. Access our help through a live phone consultation with a Lofta Sleep Coach at 800-698-8000.

• What are the different styles of CPAP mask options?

  Lofta proudly offers the entire family of ResMed mask interfaces. Our mask reference guide describes the difference between nasal pillow, nasal cushions, full and hybrid full mask styles.

• What are best practices for cleaning my mask interface?

  It is important to clean your mask interface, tubing and water chamber frequently to eliminate bacteria and germs that can lead to respiratory infections and other complications. While automated cleaning systems like the SoClean and Sleep8 are great products for everyday automated cleaning, you still should regularly clean your mask, tubing and water chamber with a clinical grade disinfectant such as Control III. How frequently you clean your CPAP supplies is a personal choice, but the importance of doing so regularly should not be underestimated.

• How can I keep my mask on at night? I often remove it while I’m sleeping without realizing it.

  As each individual adapts to their therapy differently, there may be various contributing factors requiring a personalized approach. If you are struggling with your mask interface and keeping it on through the entire night a Lofta Sleep Coach can help. Call us at, 800-698-8000 and we will be happy to discuss the best ways to ensure successful therapy.

• Do I have the right mask size? I have to strap it so tight to obtain a seal that it hurts.

  It’s important not to over-tighten your mask. Doing so may be a sign that you have the wrong cushion size or incorrectly sized headgear. If you are having any difficulties contact a Lofta Sleep Coach at, 800-698-8000.

• What's the correct way to fit a mask?

  Fitting a mask properly depends a great deal on your position. Facial muscles change when we lie down and relax even further once we’re asleep, so it’s always best to fit the mask while you’re in your sleeping position. Whether you sleep in a bed with no pillows or in a recliner, you should fit your mask in your usual sleeping position. If you experience difficulties in fitting your mask, please refer to your mask user guide for complete fitting instructions or contact a Lofta Sleep Coach at, 800-698-8000.

• My mask is leaking. What does this mean?

  Mask leak should not be ignored as any type of leak can compromise your ability to maintain positive pressure, which is an important aspect of therapy efficacy. Often mask leak is due to an incorrect fit, worn out mask cushion and parts, or a less than ideal mask style choice. If you are having any difficulties contact a Lofta Sleep Coach at, 800-698-8000.

• Why and how often should I get a new CPAP mask cushion?

  It is imperative to replace your mask cushion often to ensure optimal therapy results even when it visibly may not appear to require replacement. Lofta suggests replacing your mask pillow or cushion every 30-days as a best practice. Many of our clients replace their entire mask and start fresh once or twice a year.

• Why and how often should I replace my headgear?

  CPAP mask headgear and chin straps may become stretched and lose their elasticity, leading to over-tightening and discomfort. They can also trap bacteria from sweat and moisture. Your mask headgear should be replaced every 6 months. A Lofta Product Champion will be happy to place a re-supply order for you over the phone at 800-698-8000, or of course you can place your order right here online. At Lofta, shipping is always free.

• Can I buy mask replacement parts and supplies from Lofta?

  Yes. All ResMed mask replacement components can be purchased directly from Lofta. Click here to view all of our mask parts or call us at, 800-698-8000 and a Lofta product Champion will be most happy to assist you. Of course shipping is always free.

• I normally use a nasal mask. Can I use a full face mask when I have a cold?

  Yes. You should remember, though, that every mask has slightly different characteristics, so if you're using a ResMed device, you'll need to change the mask setting on the user menu when you switch masks. Always refer to the mask/devices compatibility test when changing mask settings on your device.

• Can a ResMed mask be used with another manufacturer's CPAP device?

  In most cases, yes, but if you're using a non-ResMed APAP or bilevel device, you may want to check with the manufacturer to ensure it doesn’t compromise your sleep apnea therapy. The technical specifications of the mask are provided for your clinician or equipment supplier to check that they are compatible with a CPAP or bilevel device. If used outside specification or with incompatible devices, the seal and comfort may not be optimal.