LoftaCare is tailored coaching, service, support, and education from experienced, licensed clinicians to ensure a seamless transition into CPAP therapy. The personalized guidance with LoftaCare will give you the best chance to succeed, as we strive to make this known difficult process as easy as possible with expert support. In addition to the high-touch support there are added benefits and perks outlined below.

• 1 year of access and support from our clinical team /your assigned Respiratory Therapist.
• 60-night cash back return
• 60-night unlimited mask exchanges
• Daily Reports through MyAir
• Enhanced return policy
• Extended warranty
• On demand compliance reports

When you purchase LoftaCare, we will link your device to Resmed’s Airview platform, which will give Lofta access to view your device data. On the ongoing support calls, we will review this usage data with you to help tailor your personal experience and improve over time.

LoftaCare is essential for sleep apnea patients because it provides world-class Sleep Coaching care, and resources for Sleep Apnea sufferers throughout their CPAP therapy journey. Some key reasons why LoftaCare is essential to your success include:

• Improved therapy adherence: LoftaCare's personalized care support and guidance enhance patient compliance with CPAP therapy, leading to better overall health outcomes and therapy results.
• Enhanced comfort and fit: With our top tier Sleep Coaching LoftaCare ensures proper mask fitting and adjustments, maximizing comfort during sleep.
• Confidence and peace of mind: LoftaCare's ongoing support and access to Lofta’s Sleep Specialists alleviate concerns and provide reassurance throughout the therapy journey.
• Optimal therapy outcomes: Our comprehensive approach, including education, monitoring, and troubleshooting, helps patients achieve the best possible results from their CPAP therapy.

At Lofta, we pride ourselves in providing high-touch customer support, which means on-demand accessibility to our clinical team, prompt response times, expert care, and priceless insight into any emerging or ongoing issues.

• ResMed AirSense 10 (Connected)
• ResMed AirCurve 10
• ResMed AirSense 11
• ResMed AirCurve 11
• ResMed AirMini

You will be establishing care and working closely with Sleep Coaches who are licensed Respiratory Therapist, of whom are experts in the Sleep and CPAP industry. They will assist you in treating, troubleshooting, and supporting you through your early challenges and your entire CPAP journey.

LoftaCare will allow you to have on-demand support. This means follow-ups can be as little or as often as you wish, based on both yours and the clinician's discretion. We want to ensure we are answering all your questions and addressing any pain points.

• Education and training: LoftaCare provides comprehensive education on CPAP therapy, including tips for successful adherence and troubleshooting common challenges.
• Ongoing support: This program offers ongoing support to address any questions or concerns, helping patients navigate through the adjustment period and long-term therapy.
• Monitoring and data analysis: Lofta utilizes advanced technology to monitor therapy progress, track data, and provide insights for continuous improvement
• Resupply: Our Sleep Coaches will ensure your supplies are intact and up-to-date as necessary, to extend the life of your device, and ensure therapeutic outcomes are optimal.

Support is conducted via phone call, however, face to face virtual appointments is available as well.

We are available during normal business hours, via email, text, phone call, and chat. If outside normal business hours, we will get back to you within 24 business hours. Once care is established with an assigned Sleep Coach, you will be given access to their direct information, to ensure seamless care along the way.

We understand that CPAP therapy may not be for you. Please schedule a call with your assigned Respiratory Therapist to initiate a return which is completed within 60 days of receipt of your device and supplies.

Enhanced Return Policy: https://lofta.com/pages/returns

$200 for the First Year, then $100 for an additional year with no further Enhanced Returtns.

Through insurance, the individual is assigned to a durable medical equipment company within their network, often times without a choice. Most of these companies will not have licensed clinicians on staff to provide post-purchase support. In addition, with rigid insurance guidelines, simply replacing a mask, getting resupplied, and getting support can be an arduous process. Lastly, insurance is known for their “compliance period,” which is needing to be met within the first three months of therapy to demonstrate you are using your equipment. With Lofta, you are not needing to meet any form of compliance, we want to ensure you are acclimating to your therapy at your own pace.

LoftaCare is essential for sleep apnea patients because it provides expert guidance, support and resources for SLeep Apnea sufferers throughout their CPAP therapy journey. Some key reasons why LoftaCare is necessary include:

• Personalized guidance: LoftaCare offers individualized support tailored to each patient's needs, ensuring optimal therapy outcomes.
• Product selection and setup: LoftaCare assists in choosing the right CPAP equipment, including mask fittings and machine setup, for comfortable and effective therapy.
• Education and training: LoftaCare provides comprehensive education on CPAP therapy, including tips for successful adherence and troubleshooting common challenges.
• Ongoing support: LoftaCare offers ongoing support to address any questions or concerns, helping patients navigate through the adjustment period and long-term therapy.
• Monitoring and data analysis: LoftaCare utilizes advanced technology to monitor therapy progress, track data, and provide insights for continuous improvement.
• Seamless experience: LoftaCare streamlines the process by delivering equipment directly to patients' homes, saving time and ensuring convenience.