FAQs
Rest Rewards Explained
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How do I sign up for the rewards program? Is it free?
Signing up is easy! Simply create an account and enter your name, email, and password. It’s free to join. If you currently have an account or email subscription with us or have completed a purchase with us - you’ve already been enrolled in our rewards program so you can kick back, sign in, and start earning points! (And you can opt out at any time by emailing sleep@lofta.com.)
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Who is eligible for the rewards program?
Residents of the United States who are 18 years of age or older, or the age of majority in your state of residence if it’s higher than 18. Additional information about eligibility can be found in the Lofta Rest Rewards Program’s Terms and Conditions.
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Where can I find all of my rewards account info?
The rewards page is your roadmap to all your points and perks. You can access all your info by visiting our Rest Rewards page.
There are various ways to earn points including, but not limited to, by signing up for an account, purchasing Lofta products, and leaving a product review. Additional information about earning points can be found in the Lofta Rest Reward Program’s Terms and Conditions.
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How do I redeem my points?
Exchanging your points for great rewards couldn't be easier! Simply visit the Rest Rewards page to view all of our great reward options and click the 'Redeem' button to redeem your chosen reward. Note that a maximum of $40 worth of rewards can be redeemed in a single transaction. Please read the Lofta Rest Rewards Program’s Terms and Conditions for more information about redeeming rewards.
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Is there a limit to how many points I can earn?
Nope! That’s the best part about being a rewards member! You will always have an opportunity to earn more points by shopping with us, engaging with our brand and community online, and through seasonal sales.
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Can I return my order if I redeemed rewards points for a discount?
Yes. If you are returning the entire order, we will refund you the total dollar amount spent after the discount was applied. The points you used to redeem the discount will also be added back to your rewards account.
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I earned points with my last purchase, but now I want to return it. What will happen to my rewards?
If you use your rewards towards a purchase and later decide to return that item, your rewards will be credited back to your rewards account. For example, if you use a $10 coupon towards a $100 purchase that you decide to return, the $90 balance will be refunded to your credit card and the $10 reward credit will be deposited back into your rewards account.
Points and rewards will expire if you fail to make at least 1 purchase every 12 months. If we ever decide to end the rewards program, your points and perks will expire with the program. We also reserve the right to terminate any person’s rewards membership if we believe you are violating our Terms of Use, reselling products, exploiting the program, making excessive returns, engaging in fraud, abuse of privileges, or inappropriate behavior that seeks to manipulate the rewards program, or for any other reason we deem necessary based on our sole discretion. If your account is terminated by you or us, or you opt out of the rewards program, you will lose any unused rewards as well as all points that have not been redeemed.
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Why didn't I earn points on my purchase?
Double-check you were signed into your rewards account and didn’t accidentally check out as a guest. You must be logged in when making purchases to earn points. If you have done this in error, contact us at sleep@lofta.com to help apply your points to your account. You also won’t receive points if you return your purchase or your purchase is canceled for any reason. Please note that any points you earn on a purchase you later return will be deducted from your point balance.
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What happens if I cancel my account?
You may cancel your account at any time by contacting Lofta at sleep@lofta.com. Upon cancellation, any unused points and rewards accrued in the cancelled account will be forfeited and cannot be redeemed, and you will no longer be eligible for program benefits or promotional offers.
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What else should I know?
By participating in the Lofta Rest Rewards Program, you agree to be bound by the Program’s Terms and Conditions. You, as the member of the Program, are responsible for remaining knowledgeable of the Terms and Conditions, so we encourage you to review them regularly for any updates.
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What if I have more questions?
For any questions or information relating to the Lofta Rest Rewards Program, contact Lofta at sleep@lofta.com.