Rest Assured Return Policy

Lofta is committed to your satisfaction and will do everything possible to exceed your expectations – rest assured.

New & unopened products

You can return any new and unopened item within 60-nights from date of delivery for a full refund to your original payment method. Expedited shipping costs are not eligible for refund. You are responsible for return shipping. Please note that refunds may take up to 10 business days.

To begin a return, please follow the Return Process to obtain a Return Merchandise Authorization (RMA) number.

Used & opened products

To ensure that you can use and evaluate the products you purchase and be assured they work for you, we offer a 60-night return option from date of delivery for most products -- with a few exceptions. Used or opened returned items will be refunded to a Lofta Store Credit (does not expire). Expedited shipping costs are not eligible for refund. You are responsible for return shipping. Please note that refunds may take up to 10 business days.

You may return the same item only once. We do not accept returns of products that have ordinary wear and tear, water damage, or any damage caused by improper use or accidents. Products must be returned with all the original packaging, including manuals. Items that do not meet these requirements will be sent back to you.

To begin a return, please follow the Return Process to obtain a Return Merchandise Authorization (RMA) number.

Exceptions

The following products must be both new and unopened in their original packaging to qualify for the 60-night return policy above; these products can never be returned if used or opened:

• Mask Cushions / Pillows
• Mask Frames
• Mask Headgear
• CPAP Filters
• CPAP Tubing including Airmini Tubing
• Solar Panels
• CPAP cleaning fluids and wipes
• Gravity Blankets
• Ostrich Pillows
• Eye Masks / Covers
• LoftaCare Plus
• LoftaCare Complete

Mask exchanges

To ensure that you can find the right mask, we offer a 60-night return option for all complete mask systems (cushions, frames, and headgear bought separately are excluded). If the mask is not a fit for you, simply contact Lofta within 60 days and request an RMA (return merchandise authorization). Once we receive your returned mask, we will issue a Lofta Store Credit. You will be responsible for return shipping through a shipper of your choice. We do ask that you return the mask in its original packaging or ziplock bag to prevent contamination. Expedited shipping costs are not eligible for refund. Please note that returns may take up to 10 business days to process.

Enhanced returns for LoftaCare subscribers

Active Loftacare Subscribers enjoy an enhanced return policy which allows for a 60-night refund for most products -- with a few exceptions -- to original payment method. Expedited shipping costs are not eligible for refund. You are responsible for return shipping. Please note that refunds may take up to 10 business days.

You may return the same item only once. We do not accept returns of products that have ordinary wear and tear, water damage, or any damage caused by improper use or accidents. Products must be returned with all the original packaging, including manuals. Items that do not meet these requirements will be sent back to you.

To begin a return, please follow the Return Process to obtain a Return Merchandise Authorization (RMA) number.

Return process

To begin a return, please request a Return Merchandise Authorization (RMA) number by calling 1-800-698-8000 or emailing sleep@lofta.com. Please specify your order number and the product(s) you’d like to return. A Client Care Specialist will issue an RMA number along with return instructions.

Please clearly write your RMA number on the outside of your shipment package. All returned items must be received within 14 days from the date the RMA number was issued. Refunds may take up to 10 business days to process.

Lofta is not responsible for any lost or damaged items due to return shipping. We strongly suggest purchasing shipping insurance for all returns to protect against lost, stolen, or damaged goods while in transit to Lofta. We also suggest sending returns to Lofta with a signature required on delivery so that you have proof of receipt.