Rest Assured Return Policy

New & unopened products

You can return any new and unopened item within 60-nights from date of delivery for a full refund to your original payment method. Expedited shipping costs are not eligible for refund. Lofta makes it easy to send the returned products back – shipping labels are available with tracking details. Please note that refunds may take up to 10 business days. Products must be returned with all the original packaging, including manuals. Items that do not meet these requirements will be sent back to you.

To begin a return, please follow the Return Process to obtain a Return Merchandise Authorization (RMA) number.

Used & opened products

To ensure that you can use and evaluate the products you purchase and be assured they work for you, we offer a 60-night return option from date of delivery for most products -- with a few exceptions . Used or opened returned items will be refunded to a Lofta Store Credit (does not expire). Expedited shipping costs are not eligible for refund. Lofta makes it easy to send the returned products back – shipping labels are available with tracking details. Please note that refunds may take up to 10 business days.

You may return the same item only once. We do not accept returns of products that have ordinary wear and tear, water damage, cigarette/cigar smoke damage, or any damage caused by improper use or accidents. Products must be returned with all the original packaging, in the manufacturer box, including manuals. Items that do not meet these requirements will be sent back to you.

To begin a return, please follow the Return Process to obtain a Return Merchandise Authorization (RMA) number.

Exceptions

The following products must be both new and unopened in their original packaging to qualify for the 60-night return policy above; these products can never be returned if used or opened:

• AirCurve 10 ASV
• Mask Cushions / Pillows
• Mask Frames / Headgear
• Mask Accessories (including chin straps, and mask liners)
• All CPAP Parts and Supplies (including filters, filter covers, side covers, water tubs/tanks/reservoirs, power supply cords, SD cards, and air outlet pieces)
• CPAP Therapy Accessory Items (including nose pads and DryMouth tablets)
• CPAP Hose Lift & Support
• CPAP travel cases
• CPAP Tubing (including Airmini tubing)
• Tubing Adapters
• HumidX Cartridges for Airmini
• Battery and Power Converters / Adapters
• Solar Panels
• CPAP Cleaning Fluids and Wipes
• CPAP Pillows
• QardioBase 2 Smart Scale
• QardioArm Smart Blood Pressure Monitor
• MightySat Fingertip Pulse Oximeter
• LoftaCare, LoftaCare Plus, LoftaCare Complete
• Lofta Gift Cards
• iHeart Sleep Oral Appliance^* (Click here for product return policy details)

Mask exchanges

At Lofta, we are dedicated to your comfort and success with CPAP therapy. To ensure that you find the right mask, we offer a 60-night return option for all complete mask systems (cushions, frames, and headgear bought separately are excluded). If the mask is not a fit for you, simply initiate a return HERE and select one of the “If Mask-“ return reasons. If you would like support and guidance with your mask exchange, add detailed comments within your return request and a Lofta representative will reach out to offer you assistance. If a specific mask style is exchanged and repurchased, it is not eligible for mask exchange again. Shipping costs are not eligible for refund. Please note that returns may take up to 10 business days to process

Enhanced returns for LoftaCare subscribers

Active Loftacare Subscribers enjoy an enhanced return policy which allows for a Active LoftaCare Subscribers receive additional perks with their returns: in addition to unlimited therapy support, they are allowed a 60-night refund in the form of original payment method – for most products. The initiation cost of the LoftaCare subscription, as well as expedited shipping costs are NOT eligible for refund. Products must be returned with all original packaging, including all instructional manuals, included cases/bags, and powercords (if indicated).

Products that have been returned and repurchased are not eligible for return again. Lofta does not accept returns or products that have ordinary wear and tear, water damage, or damage caused by improper use or accidents. With returned orders, the cost of the shipping label will be deducted from the value of the refund ($10.00 for device returns and $5.00 for all other returns), and it is subject to expiration after 14 days if not used.

To initiate an enhanced LoftaCare return, please connect with your therapy representative, or contact Lofta at: (800) 698-8000. Please do NOT process your return through the Lofta website.

Return process

To begin a return, please first click on the following link: https://lofta.com/apps/returns

Follow the steps below to initiate a return:

1. On the Returns Initiation page (above), enter in your order number and the email address used to place the order. You should have been sent an order confirmation email upon placing your order that includes a 6-digit number. (Note: only orders that have been fulfilled will be visible).
2. Click “Find My Order”.
3. Click the item(s) within that order that you are wanting to return until they are highlighted.
4. For each item, select most appropriate reason for the return request and add detailed comments. Some items are not eligible for return based on the specific product category, the date of purchase, or the used/opened status. If you have questions about eligibility, please call (800)-698-8000 or email sleep@lofta.com.
5. Guidance will be offered to drop package off at nearest FedEx. Select the nearest drop-off location, or select “Proceed without selecting a drop-off location”.
6. Upon confirming return details, select “Submit my Return”. Please note that the cost of the return label is deducted from the value of the refund ($10.00 for device returns and $5.00 for all other returns). It is also subject to expiration after 14 days if not used.
7. Once the returned package is received, please allow up to 10 business days to process. You will be contacted by our team if there are questions/issues with your return. If approved, the refund of either store credit or original payment will be applied promptly, and you will receive an email with receipt of the return. Once received, if your item or items are NOT in-line with the eligibility guidelines, it will be returned back to sender.

If you have any questions or issues with the above process, please call (800)-698-8000 or email sleep@lofta.com and we would be happy to assist you with your return.